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Quote in 60s

the plain-English version

How a booking works

Last updated October 1, 2026

Everything below is also in the service agreement you accept when you book. This is the readable version. If the two ever disagree, the agreement wins — and please tell us so we can fix this page.

Quotes

Your quote is computed from your address, public property records, what you tell us, and any photos you add. It comes in two flavours:

  • Estimated range — from your address alone. Honest, but wide. Nothing is charged on a range; a person confirms the exact price with you first.
  • Firm price — when your photos let us count and measure. If the job matches your photos, the price does not move.

Quotes are good for 30 days. If on-site conditions differ materially from what you gave us (more windows than the photos showed, heavier build-up, no access), we tell you before doing anything extra and agree any change with you first. We never do un-agreed paid work.

Deposit and payment

A 30% deposit reserves your crew and your slot. It is the minimum up-front payment — if you prefer, you can pay the full price at the same step and have nothing due later. Payment is by card through Stripe — we never see or store card numbers. The deposit is applied to your final total.

Any balance is invoiced by email after the job and is due within 7 days. You can pay it by card or bank transfer from the invoice link. Every payment comes with a Stripe receipt.

If your quote is an estimate, nothing is charged when you pick a time. We hold your slot for 24 hours while a person confirms the exact price — usually much faster — then email you one link for the deposit. That email says how long the slot stays reserved for you (typically two to three days). If we cannot make the price work, we tell you and release the slot — no charge either way.

Rescheduling and cancelling

Every email we send about your booking has a manage link. From it you can move your slot or cancel:

  • More than 48 hours before your slot — free. Move it and your deposit and price come with you; cancel it and the deposit is refunded in full to the card you paid with (usually 5–10 business days to appear).
  • Inside 48 hours — the deposit is non-refundable. It covers the crew time we reserved for you and turned other customers away for. A person handles any change: reply to any of our emails or call us.
  • No access on arrival (locked gate, no water, nobody to let us in where needed) counts as a cancellation inside 48 hours.
  • If we cancel — for any reason — your deposit is refunded in full. Always.

Before any deposit is paid you can move or cancel freely — there is nothing to refund.

Weather

Window, solar and pressure-washing work is water-sensitive and sometimes unsafe in rain or high wind. If we need to move you for weather, we tell you as early as we can and you are never charged for a weather move. You can also move it yourself from the manage link.

On the day

You do not need to be home for exterior work. Please:

  • Leave a water spigot and an exterior outlet reachable where the service needs them.
  • Secure pets, and move or tell us about anything fragile, valuable or hazardous near the work area.
  • Leave a gate code or parking note in your booking notes if it will help — reply to any email to add one.

Exterior cleaning can reveal — but does not cause — pre-existing conditions such as failed window seals, hard-water etching, cracked glass, oxidised paint, loose mortar or aging roof and solar mounts. If we spot something risky we pause and consult you. We photograph the work area before and after for our quality records.

If something is not right

Tell us within 48 hours of when we finish and we come back and re-clean the affected area at no charge. That is the deal, and it is our first remedy for any quality concern. If we do not hear from you in those 48 hours, the job counts as accepted. Damage we caused is a separate matter and is always made right.

Photos

The photos you send are used to measure and quote your job. We keep the measurements taken from them (window count, area, condition) and the images themselves, privately, filed with your quote so the crew can prepare — never published, and deleted when you ask. Before/after photos we take on site are stored for quality records; we may use ones that do not identify you or your property for marketing, and we stop if you ask.

Service area and hours

Rosemead 91770 and roughly 10 miles around it — Alhambra, Monterey Park, San Gabriel, Temple City, Arcadia, Pasadena, El Monte, Montebello, Monrovia and neighbours. Slots run every day, 08:00 to 18:00, in 3-hour windows, booked at least 2 days ahead. If your address is outside the radius the quote form tells you straight away.

Contact

Reply to any email from us, write to [email protected], or call (626) 997-4463. On a call you can hear an estimate from your keypad or leave a message, and a person follows up. Everything above can also be done online in under a minute, and a person reads every message.

See also: the service agreement, terms of use, privacy.