Version service-agreement-v1.1.0 · text hash 86ccc740be3bfbd1ea3e65747b900e6793c1aadec1bf919361220b02f133296f
Your booking confirmation records the version you accepted, the time, and this hash — so both of us can prove exactly which words applied.
1. THE SERVICE
Glint and Sparkle LLC ("Glint and Sparkle", "we", "us") will perform the exterior cleaning services you selected at the address and time slot you booked. The price shown is an estimate based on the information and photos you provided. If on-site conditions differ materially from what was provided (e.g. more windows, heavier soiling, restricted access), we will tell you before doing the extra work and agree any change in price with you first. We never perform un-agreed paid work.
2. DEPOSIT & PAYMENT
A deposit is collected at booking to reserve your crew and time slot. The deposit is applied to your final total. The remaining balance is invoiced on completion of the work and is due within seven (7) days. Payments are processed by Stripe; we do not store your card details.
3. CANCELLATION & RESCHEDULING
You may reschedule or cancel at no charge up to 24 hours before your slot, and your deposit will be refunded or moved to the new slot. Cancellations inside 24 hours, or no-access on arrival, may forfeit the deposit, which covers the crew time reserved for you. Weather: we may reschedule water-sensitive work (window, solar, pressure washing) for safety; you are not charged for a weather move.
4. ACCESS, UTILITIES & PETS
You agree to provide safe access to the work areas, a working water spigot and exterior power where the service requires them, and to secure pets during the visit. Please move or disclose fragile, valuable, or hazardous items in the work area before we arrive.
5. PRE-EXISTING CONDITIONS
Exterior cleaning can reveal — but does not cause — pre-existing damage such as failed window seals, cracked or chipped glass, oxidized or previously damaged paint, loose mortar, worn sealant, deteriorated screens, hard-water etching, and aging roof or solar mounting. We are not responsible for pre-existing conditions or for damage that results from them despite our reasonable care. If we notice a risky pre-existing condition we will pause and consult you.
6. LIABILITY WAIVER (ORDINARY NEGLIGENCE)
To the fullest extent permitted by California law, you release Glint and Sparkle LLC and its owners, employees, and crew from liability for property damage or loss arising from ORDINARY NEGLIGENCE in the course of the service. This release does NOT, and is not intended to, waive liability for gross negligence, recklessness, or willful misconduct, which cannot be waived under California law. Nothing here limits any rights you have that cannot be waived by agreement. We carry general liability insurance; legitimate damage caused by our fault is handled through that coverage.
7. LIMITATION OF LIABILITY
Except for claims that cannot be limited under California law, our total liability for any claim relating to the service is limited to the amount you paid for that service.
8. PHOTO & MARKETING CONSENT
We photograph work areas before and after for quality records. We may use before/after photos that do not identify you or show identifying details for marketing. Tell us in writing if you prefer we not use your photos and we will honor it.
9. SATISFACTION
If something isn't right, contact us within 48 hours and we will return to re-clean the affected area at no charge. This re-clean is your primary remedy for service-quality concerns.
10. GOVERNING LAW
This agreement is governed by the laws of the State of California. Any dispute will be handled in the state or county courts serving Los Angeles County.
By checking "I agree" you confirm you have authority to authorize service at this property and that you accept this Service Agreement and Liability Waiver.